Services
- Professional Services
- Solution Implementation
- Support & Maintenance
- Evolutionary Maintenance
- Business & Technical Assessment
- Custom Development
- Application Management
- DevOps Continuous Delivery
- Systems Integration
- Quality Assurance
- Project Management
- Data Migration
- Reporting and Data Analytics
- User & Admin Training
Blazar Systems performs and delivers a comprehensive suite of enterprise software-related services tailored to our clients’ needs. From Solution Implementation to Support & Maintenance, Blazar Systems Professional Services encompass a wealth of industry expertise, ensuring that your business benefits the most from your enterprise software investment.
Providing strategic insights and applying best practices, Blazar services team is dedicated to driving your projects from conception to implementation, and beyond.
Additionally, Custom Development services empower you with tailored solutions quickly crafted in low code to align perfectly with your unique business requirements.
With Blazar Systems Application Management expertise, you can effectively keep your systems running smoothly, allowing you to focus on what matters most—your business operations’ success.
Wherever you are on the journey to digital transformation of your software-enabled operations, we have the people, processes, and tools to deliver the business outcomes you need from your technology investments.
Professional Services
Blazar professional services team offers deep technical expertise and operations understanding to help you achieve your desired outcomes quickly.
This means working always within a plan that is aligned to your strategy, promoting active communication, combining cloud technologies and frameworks with CI/CD low-code development, and applying DevOps principles.
Always pushing for best practices, agile methodologies, open technologies, and latest industry standards, you can trust Blazar Systems Service Delivery Model throughout the entire lifecycle of your enterprise software solution investment.
Blazar Systems offers professional services in both remote and on-site modality.
Support & Maintenance
Blazar Systems Support & Maintenance specialists help smooth your operation by keeping your systems running efficiently.
Resolve all related inquiries, issues, and maintain the health of your enterprise software solution application, database, cloud infrastructure cluster, and network.
These services can also help ensure your environments are secure to protect your data and limit the risks of a security breach.
Support provides help when things go wrong or with product inquiries that lead to using products correctly. On the other hand, Maintenance services include preventive activities such as regular backups, patch management, and security scans.
Support Services
Support Services are layered in escalation Levels with their own SLA and availability:
Level 1
Basic Troubleshooting:
Service Desk User Inquiries
Access or Functional Issues
Level 2
Technical Troubleshooting:
Configuration Issues
System Log Analysis
Workaround Assessment
Level 3
Critical troubleshooting:
Performance Issues
Recovery after Failure or Attack
Support Services are flexibly offered in typical availability schemes:
- 8 x 5 – Regular business hours
- 12 x 6 – Extended business hours including Saturdays
- 24 x 7 – Mission-critical solutions that may need support around the clock.
Custom arrangements may vary their availability.
Maintenance Service
Maintenance Services contemplate corrective, preventive, and predictive aspects.
Corrective Maintenance
The enterprise software solution may run into problems that require a development-side correction to restore the system to its optimal performance. Corrective maintenance helps identify the root cause of a problem and provide solutions. It involves bug fixing, correcting defective workflows, amending interfaces, implementing security procedures, and finally deploying the update into your solution environment and verifying it is corrected.
Preventive Maintenance
The service involves updating and upgrading the existing software solution to avoid possible problems, and to ensure the system is secure and its performance remains optimal. Preventive maintenance includes creating backup systems, testing, and data recovery services.
Predictive Maintenance
This service involves monitoring diagnostic tools that detect problems before they occur and prevent system downtime. The team monitors your system environment, including interfaces, APIs, databases and cloud infrastructure cluster load and performance, to anticipate failures and make corrections before problems occur.
Solution Implementation
Blazar cross-domain and technology implementation experts help you deploy and integrate technology solutions into your environment.
Reduce risk, minimize business disruption, and accelerate time to value with world-class technical expertise and industry experience.
From a well-balanced requirement gathering, execution, until User Acceptance Testing, we design implementation programs that fit your needs and take the most out of your software investment.
At the PIR (Post Implementation Review) we validate the implementation success to ensure that Blazar has delivered the right value to your business.
Evolutionary Maintenance
Also called adaptive maintenance, this type of service is also known as enhancement maintenance. The goal is to make your enterprise software solution agile and adaptable to changes in your business and the market.
The evolutionary maintenance team works with the product team to introduce new functions or features that can help improve customer experience or optimize operations.
These functions or features may be planned as part of a product development roadmap, or they may be related to new custom requirements and designed and developed to fit your solution.
Business & Technical Assessment
These are services where the goal is to analyze business and technical challenges and produce in-depth recommendations. Blazar Systems business and technical analysts are well seasoned on various industries and are functional domain specific.
These recommendations include requirements definition, evolution direction, solution architecture design, technological component selection, business operation discovery, business process reengineering (using BPMN), operational performance improvement opportunities, compliance evaluations, and more.
Blazar Systems analysts teams bases their performance on ISO/IEC 15504 standard for Information Technology – Process assessment, also termed Software Process Improvement and Capability dEtermination (SPICE) when assessing on software development and related business management functions.
Custom Development
Whenever Blazar Systems Lead-to-Cash BSS needs an additional component, or a non-productized application that complements your solution, we can also help.
Blazar builds custom software in low-code platform, so it is quick and effective.
Because it is built with the same microservices architecture and development technology, your custom developed software is not only fully compatible with your solution, but also it will integrate seamlessly as if it was always part of it.
Blazar custom development methodology includes Test-Driven development in Low-Code and microservices architecture, reiterated in agile cycles, and continuously deployed.
Application Management
Application Management Services or AMS deals with the lifecycle process of your Blazar Systems solution.
It covers a continuous oversight and responsibility on how the enterprise software solution operates and performs, including applications, interfaces, databases, cloud infrastructure cluster, network, its maintenance, version control, updates and upgrades throughout its entire lifecycle.
AMS includes routine tasks, and planned and incidental tasks, to maintain and improve solution integrity. The SLA in this case is related to your solution performance, availability, and security.
CI/CD – DevOps
Blazar Systems can help you successfully implement a Continuous Integration, Continuous Delivery (CI/CD) or DevOps strategy for your enterprise software solution transformation program.
With focus on automating processes of code integration, and short-cycle deployments, you can implement fixes, features, functions, or other applications enhancements into your solution continuously, from conception to production.
This service is ideal when your solution needs to be continuously improved over a medium to long term, while it is already live, in short cycles.
Systems Integration
Blazar Systems helps you integrate your enterprise software solution with your existing legacy, and other external systems.
Systems Integration (SI) services comprise linking such applications into a single well-orchestrated solution, in order to simplify and automate business processes, while avoiding sweeping changes to existing applications or data structures.
These information links can be linked either at the back-end via APIs or the front-end (GUI) and through various methods.
Blazar Systems can help you identify the right integration pattern, whether it be endpoint to endpoint APIs, or API Service Bus, data transformation Middleware, Publisher/Subscriber message queues, database procedures, or even text files.
Open standards and cloud technologies like REST/Swagger, and Kafka MQs are always preferred and pushed for at Blazar Systems as part of most digital transformation programs we participate.
From design to implementation and testing, you can rely on our system architects and technical specialists to make your solution interoperable with your IT environment.
Quality Assurance
Blazar Systems QA team specializes in helping with the quality assurance aspects of your enterprise software solution transformation program.
The QA team can help with not only test case definition, execution, and documentation, but also with source code review of its structure, uniformity, pattern compliance and security.
Moreover, whenever a third party extends a Blazar Systems solution through low-code development, the QA team can help with architecture review, design review, source code and docs review, and CI/CD-DevOps processes review.
Blazar Systems QA methodology follows industry standards and principles, selectively, like:
ISO/IEC 9126 Software Engineering
Product Quality, involving clear quality metrics
ISO/IEC 25010 Systems and Software Engineering
Systems and software quality requirements and evaluation (SQuaRE) framework.
ISO/IEC 15504 Information Technology
Process Assessment and Software Process Improvement and Capability dEtermination (SPICE).
CMMI
Capability Maturity Model Integration for product and service development, aiming at least to Level 3 (Defined).
Project Management
Blazar Systems Project Management (PM) services help with planning and leading software projects.
Whether you are implementing or evolving a Blazar Systems solution, PM services take you all the way from planning, implementation, monitoring, control, to final validation.
Selecting an experienced PM professional with insights into the software your project is about will significantly lower project risk; because they will be better equipped to deal with requirements, changes, technologies, release processes, quality, compliance, and security issues they have dealt with before.
Moreover, Blazar PMs have a proven track record with large transformation programs that involve teams’ coordination, significant resources, mixed user expectations, effective communication, conflict resolution, and strict time and budget constraints.
Data Migration
Taking your Blazar Systems enterprise software solution live usually means migrating into it your former business data stored in your current legacy, so operational disruption is minimized.
Our data migration specialists will help you design the right migration architecture, fundamentally consisting of Extraction, Transformation and Loading.
We will need to understand your data structure, analyze its consistency or integrity and automate common data cleansing procedures in the transformation routine, or through manual fixing queues.
Blazar Systems migration specialist will use various tools to design transformation logic, build extractors, and will use, and sometimes customize, standard application data loaders.
Blazar Systems migration specialists will also perform migration testing, rehearsals, and eventually, rollbacks, until they get it right.
Blazar Systems migration specialists will monitor migration. They will design reports to validate that the data extracted from your legacy quantitively and qualitatively (semantically) matches the data loaded in your new Blazar Systems solution.
Reporting and Data Analytics
Blazar Systems analysts can help you create reports from your enterprise software solution data. They will help you gather the right data and present it in a structured format that is easy to analyze.
You will get custom reports in mediums like simple tables, interactive pivot tables with breakdowns, subtotals, and drill down, graphs, interactive charts, and executive dashboards, to inform decision making.
Clean Reports ready for Analysis
Blazar Systems analysts can help you create reports from your enterprise software solution data. They will help you gather the right data and present it in a structured format easy to analyze.
Business and Technical Analysis
Our interdisciplinary analysts deal with both the business and technical aspects of data. They will structure it properly and will organize its presentation in predefined KPIs and metrics, so it is easier to make sense of it and analyze their implications for the operation.
Track Progress
Track your organization progress against goals, identify opportunities for optimization, and communicate findings to stakeholders in an understandable and actionable manner.
Custom Reports in Rich Web Formats
You will get custom reports in mediums like simple tables, interactive pivot tables with breakdowns, subtotals and drill down, graphs, interactive charts, and executive dashboards, to inform decision making.
We Collaborate with End-Users
Blazar Systems works with their client end-users to turn data into useful information, identify patterns, highlight trends, and gain insights. Build trend charts to control variables between thresholds and automate deviation notifications.
Ensure Data Accuracy
Blazar Systems reporting and data analysis practices ensure data accuracy, relevance, and timeliness, facilitating strategic planning and operational efficiency.
This means that reports should:
- Contain as few data objects as possible,
- Implement clean and simple, yet interactive representations,
- Keep a familiar and consistent terminology,
- Mind sensitive, personally identifiable, or protected data,
- Apply role-based security to grant access to reports, columns and records,
- Complement most static representations with their trend representation,
- Run on a dedicated data repository to not impact performance on the production environment, and to combine data from other complementary sources.
Blazar Systems follows these reporting good practices, even if this means creating multiple variations of the same report, so various end-users find it easy to understand and analyze, empowering those with the knowledge to become experts in their area of business.
Over 50% of the value of an enterprise software solution comes from the reports it can produce. This is because having the underlying figures to back up actions and explain decisions to steer the business can be priceless.
User & Admin Training
Blazar Systems offers Training services to help you get the most value out of your enterprise software solution. We can:
- Train trainers of end-users into proper system operation, use case by use case, common and odd.
- Train managers into mastery of system operation control, including reports.
- Train administrators in system configuration, user access, and diagnosis of simple issues.
We will design a training course that suits your solution, your operation, and that is reusable as future resource material, even upload them into your e-learning platform.
Blazar Systems training services use both written and video resources, so you can always keep them as future reference.
Web collaboration technologies enable our trainers to perform their courses remote or onsite, whatever fits you best.
Blazar Systems can also design special workshops that combine lecture-style learning with learning-by-doing training, practicing, and reviewing special cases with hands-on the system.
Contact Blazar Systems at any time of your enterprise software solution lifetime to get proper training, custom workshops, or a quick refresh course.
Dublin Ireland