Multi front-end, Microservices back-end, Modular solution
In today’s dynamic technological landscape, the demand for versatile and scalable solutions is paramount. Our Multi-Front End, microservices back-end Modular solution is engineered to meet this challenge head-on. With a flexible architecture, it empowers your application to seamlessly adapt to diverse user interfaces while maintaining a robust and efficient microservices-driven back end. This modular approach ensures agility and scalability, allowing your system to evolve alongside your business needs. Embrace the future of software development with our comprehensive and adaptable solution.
Pre-Sales
Enhance and shorten the telecom purchase experience in your retail stores.
Identify customer needs, browse eligible offers, check inventory, add to shopping cart, and a whole lot more.
With our system, reps can sell mobile, broadband cable, HDTV, landline voice, satellite HDTV, home security, home automation, and multi-play combos, all through a single application.
CPQ
Quote any combination of telecom plans, equipment, digital services and financing terms, and securely resell cloud and infrastructure services. CPQ is based on a multi-tenant architecture that allows your business to efficiently manage multiple tenants and brands.
Credit Management
Our application determines if the purchase request is approved, rejected, requires more data for a decision, or different levels of authorization. It can build credit scoring models to predict customer payment behavior based on:
Multiple scoring criteria that a credit expert or actuary determines as the best predictors of creditworthiness
Predictive analytics and artificial intelligence techniques that use historical data points that find hidden correlations between customer variables and actual payment patterns
Sales
Sales software has a wide range of guided sales tools to present customers with the best products and services for their budget. Reps can also view existing customer accounts to upsell and cross-sell new features, plans, services, and more. It integrates seamlessly with your POS check-out system, Inventory, and Order Management systems to provide all the info needed to get customers in and out of the store quickly, with shopping bags in tow.
Financing Management
Our application has tools to assist with every stage of the financial revenue process so you can strategically manage BILLING from the same application. The invoicing generated from approved financing can be resolved 100% by our application. However, since this could result in an additional bill for the customer, it is possible to integrate with one or more legacy third-party billers.
Post-Sales Care
With seamless integration to any system, reps can resolve billing and other issues quickly. All the needed information is available on one screen, making it easy address just about any issue on the first call. Plus reps get a 360-degree customer view.
Web Self-Care
With our system, subscribers can complete any task by themselves including:
- Check usage, rate plans, features, billing
- Make payments and manage autopay
- Change plans, add/subtract lines or features
- Get help for technical problems, bills or an account issue
- File claims and check their status
Mobile Self-Care
- Check usage, rate plans, features, billing
- Make payments and manage autopay
- Change plans, add/subtract lines or features
- Get help for technical problems, bills or an account issue
- File claims and check their status
Product Catalog
Bringing a new product or service to market is complicated. It involves multiple processes:
everything from presenting the product and service information accurately, generating a quote, capturing the order, managing the inventory, and provisioning all the services. Processes need to talk to each other and all the data must be synchronized. Otherwise, the chances for error and order fall-out rise.
Order Management
Order Management Software (COM/SOM) leverages true catalog-driven order management to fulfill telecom orders successfully and prevent costly order fallouts. It can decompose, orchestrate and fulfill any order, any size, and for any type of account.
- Manages all aspects of the order management process
- Captures orders from all channels
- Makes accurate and consistent predictions about order delivery
- Reduces errors and eliminates manual activities
Order Management Software (COM/SOM) uses low-code technology, so it’s quick to deploy, support, and change.
Project Management
This feature allows the project planning and also re-planning. It has these actions under control by using matrices that bring information about the milestones in the different re-planning of the project.
Inventory Management
Inventory Management software gives sales teams a real-time window into available inventory. Plus, the software:
- Manages entire inventory lifecycle
- Tracks all physical stock and logical resources
- Connects multiple systems, everything from ERP to e-commerce systems
Integrates with CPQ, Order Management, and other applications
The software uses low-code technology, which is fast to deploy, support, and expand. It uses little to no hand coding. Plus, it features a wide range of connectors to make integration a snap.
Workforce Management
Whether it’s home security, broadband, satellite, or other services, Workforce Management software lets you manage every aspect of an installation. With just a few clicks. coordinate installers, technicians, and network engineers with the internal teams – customer service, logistics, and other back-office departments. Plus,
- Schedule the work and the workers efficiently
- Break down work orders into all their parts; notify warehouses about any needed supplies
- Locate technicians in real time and notify them of any last-minute changes
- Close the service loop with surveys and feedback forms
Rating & Billing
Our Billing software works to provide a full-stack solution for Telco operators, MVNOs, and enablers for all kinds of technologies and services with a proved market presence.
Dunning & Collections
Easily identify the likelihood of repayment for each debtor, and then assign him/her to a specific segment. Plus, set up actions and policies for each segment, based on many factors, including different stages of debt-aging.
Communications Management
Centralize and prioritize subscriber notifications, including marketing campaigns, bill notifications, and satisfaction surveys. With Communications Manager, telecom companies can bring order to all their communications by establishing priorities. They also can create business rules, such as “delinquent subscribers can’t receive marketing offers.” The low-code software automates communications and tracks communication expenses, too.
Commissions Management
- Calculate an unlimited combination of commissions
- Address large volumes of transactions for thousands of concurrent users
- Handle multi-party commissions, with cross-compensation requirements, where credits and charges are owed simultaneously.
- Scale easily
Dublin Ireland